Help center
Guides for linking your MikroTik, setting up the hotspot, selling online and getting paid.
Getting started
- Getting started: from signup to your first saleThe steps from a new account to customers buying internet access, in order.
Routers and MikroTik
- Link your MikroTik routerAdd a router, paste one script into its terminal, and confirm its certificate fingerprint.
- Set up the hotspot on your MikroTikRun the router's hotspot setup, then put your login page and the walled garden in place.
Hotspot, vouchers and online sales
- Hotspot profiles, users and voucher cardsSet speeds and limits with profiles, add hotspot users, and print voucher cards to sell for cash.
- Sell Wi-Fi packages onlinePut packages on your Wi-Fi login page; customers pay with Paystack and get their code at once.
PPPoE
- PPPoE subscribersSet up a PPPoE server on the router, then manage PPPoE profiles and subscriber accounts from your portal.
Wallet and billing
- Your wallet, withdrawals and your planHow money comes in, how your plan is paid, and how to withdraw your earnings to your bank.
Account and staff
- Staff logins and rolesGive your team their own logins; each role sees only what it needs.
Questions ISPs ask
Which MikroTik routers work?
Any MikroTik router running RouterOS 7 that the platform can reach over the internet on its HTTPS port. RouterOS 6 is not supported.
Does the platform change my router's settings?
Only what it needs. Linking adds a login for the platform, a certificate the router signs itself, and HTTPS for the platform's address, all marked saas-managed. After that it adds and changes only its own hotspot and PPPoE users and profiles, whose names start with saas-. Settings and users you made yourself are left alone.
My router shows offline. What should I check?
- Is the router on, and connected to the internet?
- Has its public address changed? Then edit the router in your portal.
- Is the HTTPS service still on (IP › Services › www-ssl), and is the port still forwarded to the router?
- Was the router reset, or its certificate replaced? Then remove it in your portal and link it again.
The router's page shows the last error the platform got.
How soon does money from online sales reach my wallet?
As soon as Paystack confirms the payment, usually within seconds.
How do I withdraw my earnings?
The account owner requests a withdrawal on the Wallet page. The amount is held from your balance at once; we pay it to your bank and email you the transfer reference. See Your wallet, withdrawals and your plan.
How do I get help from a person?
Open Support in your portal and choose New ticket. We answer there and by email. Tell us which router or customer it is about, and never send passwords: we do not need them.
Still stuck?
Clients: open a ticket from Support in your portal and we answer there and by email.